Virgin Media Community. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. . Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. If it is poor again after the rescan, it. Hi @alela . About our help and support page. Tap Start the scan. Hi @Zahra_m27 . • Tap Add a room, Tap the room you're in. How to perform the scan and order the wifi pods when using the Connect app. . Tap Order a WiFi Booster if an option. You can get your 1st one by signing up to WiFi max. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. Then Start the scan again. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. While connect to WiFi, Tap I’m ready. Scan complete, Tap continue. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. . You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Please let me know how you get on. I will be able to assist you on this and get a pod sent out. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. . You can order WiFi pods from the Virgin Media Connect app. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Jimmy1987. Technician replaced router earlier in month. Hi @Tweeder786 . Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Options. Manage Your Account. Otherwise WiFi Max is an £8 Monthly addition to. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Account - Mobile. Clicking on Chat to us now does nothing. an hour ago. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Hmm. Hello, I wonder if someone can help me to order my first WiFi pod please. My Virgin Media App. Tap Start the scan. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi J1882, Thank you for posting to us here on the Community. Check out the purple envelope in the top right hand corner for a private. 0 Kudos. While connect to WiFi, Tap I’m ready. Take a screen shot of the results. Virgin TV 360. Tried to order wifimax pod from my account but it asks me to chat to someone. Manage Your Account. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. Current VM broadband only customer. Reply. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . Virgin Mobile. Please let me know how you get on. We're here to help. Our new WiFi Max service allows you to have up to 3 pods. High up (8ft) not any. Check out the do's and don'ts, in our Community FAQs. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The best way to get a pod order is download the Virgin Connect app, from here do a scan. You cannot use a ‘purchased’ VM pods. If you which to go through the diagnostic process for this, I will send you a private me. WiFi Pods and Boosters. If you have no luck with the app you can call 0800 064 3850 to order. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. There's areas of my house that get no wifi signal. If the scan picks up that you need a pod it will allow you to order some. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Networking and. If the scan picks up that you need a pod it will allow you to order some. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. My Virgin Media App. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Tap Add a room, Tap the room you're in. You can even reboot your Hub from the comfort of your sofa. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Tap Add a room, Tap the room you're in. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. i don't have time to sit on a call to customer service for an hour. Otherwise WiFi Max is an £8 Monthly addition to. Email. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Re: Order WiFi pods. No setup fee. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Hi stiffers . They can also use your home’s electrical wiring to transmit the signal, like our Powerline. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Complaints. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. There's areas of my house that get no wifi signal. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Browse. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Stay safe online. Thanks in advance. Re: Wifi Pods. Verdict. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. After it has done this, it suggests that you 'rescan' the room. Virgin Mobile. However, I don't have any options for ordering a Pod through the app. Clicking the link to order brings me to. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. • View, manage and even order WiFi Pods*. Welcome to Virgin Media’s help and support page. No setup fee is available on all bundles, broadband & phone, and broadband only packages. However they can be chargeable depending what package you on. Router placed in best possible position. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Please help. Forum; Apps. • Then Start the scan again. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Phone Switchover. While connect to WiFi, Tap I’m ready. Just buy a Wireless Repeater ! - 5403097. Virgin Media; My Virgin Media; Shop; Help;. While connect to WiFi, Tap I’m ready. Can I. a month ago. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Very Insightful Person. Tap Start the scan and then. 0 Kudos. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Sorry to see you are having problems ordering the wifi boosters. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Virgin Mobile. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Thank you for posting about your issues with the Wi-Fi Pod. Tap Start the scan. Tried to order wifimax pod from my account but it asks me to chat to someone. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. TV on the go. Our new WiFi Max service allows you to have up to 3 pods. Sign in . Pick a category to get started. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Please remain in contact there and we will do our best to help. If you need any further help after doing this, let us know. I have spent an hour looking through the VM website and I can - 5149114. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. See the following page for details, including how to order online via My Virgin Media or through the Connect app. We stay in an old house with thick concrete walls built circa 1937. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Hi Sorry to see you are having problems ordering the wifi boosters. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Help with Volt. Wifi keeps dropping out in some of the rooms of my house. Please do get in touch if you require any further assistance, and we will be happy to help. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Please try following the instructions <<< here >>>. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 Kudos. Home Phone. Stream from Virgin Media. Speak soon, Nat. Hi @BenCuiffe . I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Thanks, Kath_F . Our home scan feature will guide you from room to room to carry out WiFi speed tests. I have the option on the site but it errors out, classic. My Virgin Media App. Reply. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Tap Start the scan. Phone. ) he went through and ordered the pod for me, so hopefully will come through and be free. If not. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. And sorry that you require a pod. Here you’ll find all the help you need for Virgin Media related problems and issues. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Kindest regards, David_Bn. The home scan feature will guide you from room to room to. The Virgin Media Connect app is the control unit for your WiFi. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. My WiFi does not reach the back end of my home. Hub5x Poor Wifi range, how to order wifi Pods. I have spent house on the phone getting nowhere to order the pods. About our help and support page. QuickStart, set up and connections. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. SpeedHow to perform the scan and order the wifi pods when using the Connect app. I will be able to assist you on this and get the Wi-Fi pods sent out. Wait 2 mintues for Scan. Please try following the instructions <<< here >>>. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I joined virgin broadband yesterday. This promotion means you won’t pay the usual setup fee of £35. Scan complete, Tap continue. 😞 I will assist you on this and send a private message. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. • View, manage and even order WiFi Pods*. Hi @Pinkle89 thanks for getting back to us. Previously with NTL, Virgin Net, Cabletel, Cable Online. Once this has been done it will advise if a pod is needed and then will allow you to order. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. We’re so confident in this technology that we’ve launched. Forum; Apps. The pods can only be sent out one at a time too. 1 Kudo. Account - Mobile. Virgin Media Community. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Check out the purple envelope in the top right hand corner for a private. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Virgin Phone Switchover. Tap Start the scan. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Options. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Ashleigh_C. While connect to WiFi, Tap I’m ready. 1 ACCEPTED SOLUTION. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Then Start the scan again. Security matters. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. To install a. At least 30Mbps download speeds in every room or £100 one-off credit. Scan complete, Tap continue. QuickStart, set up and connections. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. Tap Start the scan. I can see you are currently in PMS with a member of our team to resolve this. Hi @Zahra_m27 . Phone. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. The Virgin Media Connect App is the control unit for your WiFi. See the following page for details, including how to order online via My Virgin Media or through the Connect app. While connect to WiFi, Tap I’m ready. SpeedQuickStart, set up and connections. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. · While connect to WiFi, Tap I’m ready. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. The app should detect low signal and allow you to order them straight from there. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. I am so sorry that you have also faced an issue ordering a Pod. Just joined. • While connect to WiFi, Tap I’m ready. . I would like to help you with this. AndChiron • 4 days ago. Wait 2 mintues for Scan. • Start the Scan (do this in every room) • Scan complete. . I am going to send you a private message. Check out the do's and don'ts, in our Community FAQs. To run the scan, simply connect to your. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Our new WiFi Max service allows you to have up to 3 pods. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. Wait 2 mintues for Scan. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). While connect to WiFi, Tap I’m ready. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Please let us know if you need any further help and we will be happy to assist. Did you take out Wi-Fi Max. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Browse. Regards. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. However, the connect app directs me to the website, the website doesn't have an order link. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. The app checks wifi strengh and then tries to improve the router. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Broadband, TV and Landline offers. It is not great - often the reconnections drop out or can't be made. SpeedWait 2 mintues for Scan. But VM connect doesn't work. Tap Add a room, Tap the room you're in. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. any help would be. Networking and WiFi. . Reply. Virgin Mobile. I found out there should be an isolation box. --------------------. 500. Stay safe online. on 24-04-2023 10:57. Have you followed the set up instructions and troubleshooting that's detailed her. This will be. You can either order through the app here or contact us to order more on 0345 454 1111/150 from a VM landline, be aware that you can only order 1 per week however. Due to this, we are only able to offer limited help. The app says it’s poor and to order one but don’t have a clue how to. • Then Start the scan again. Home Phone. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Up to 3 WiFi Pods if needed. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. I am so sorry that you have also faced an issue ordering a Pod. Account - Cable. A couple parts of house have very poor signal. The mesh wifi pods now come with a speed guarantee . Use the VM connect app or give customer services a call. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Up to 3 WiFi Pods if needed. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Seems to be a common problem. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. SpeedOur new WiFi Max service allows you to have up to 3 pods. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I loose WiFi connection completely from half way down my hallway and need the signal to. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. While connect to WiFi, Tap I’m ready. Hi, I am a new customer. It is not coming up on the virgin connect site. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue.